Shipping Policy

1. Pan-India Delivery Livzen delivers across India, including Metro, Tier 1, Tier 2, Tier 3, and serviceable rural areas covered by our logistics partners. Delivery availability may vary depending on the destination PIN code. 2. Order Processing & Dispatch Orders placed before 12:00 PM IST on business days are generally processed for dispatch within 24 hours. Orders placed after this time, on weekends, or on holidays may be dispatched within 24–48 business hours. For manual UPI payments, processing begins after successful payment verification. 3. Estimated Delivery Time Orders are generally delivered within 2–4 business days. Delivery timelines are estimates and may vary due to weather conditions, festivals, transportation disruptions, courier delays, or other circumstances beyond our reasonable control. 4. Tracking & Delivery Notifications Once an order is dispatched, customers may receive order and delivery updates through SMS, WhatsApp, email, or other available communication channels. Where supported, tracking information and a direct tracking link will be provided so customers can follow the shipment until delivery. 5. Shipping Charges & Free Delivery Applicable shipping charges are calculated and displayed at checkout based on factors such as destination, package weight, and applicable courier rates. Eligible orders may qualify for free shipping when the cart value meets the promotional threshold displayed on the Livzen platform at the time of purchase 6. Damaged or Tampered Shipments We take reasonable care to package products securely for transportation. If a parcel appears visibly damaged, opened, or tampered with at the time of delivery, customers are encouraged to refuse acceptance where reasonably possible and immediately contact Livzen. For damage claims, customers should retain the original packaging and, where possible, provide clear photographs or an unedited unboxing video showing the package from its sealed condition through product inspection. Such evidence may assist in verifying and processing a replacement or refund in accordance with our applicable policy. 7. Delivery Delays & Customer Responsibility Livzen is not responsible for delays caused by circumstances outside our reasonable control, including courier disruptions, adverse weather, public holidays, strikes, natural events, incorrect addresses, unavailable recipients, or unsuccessful delivery attempts. Customers are responsible for providing accurate delivery information and being reasonably available to receive their orders. For delivery-related assistance, contact info.livzen@gmail.com