Privacy Policy

1. Our Privacy Commitment At Livzen, we respect your privacy and aim to collect only the information reasonably necessary to process orders, verify transactions, provide customer support, and communicate important service updates. We do not sell, rent, or trade your personal information for monetary gain. 2. Information We Collect Depending on how you use our platform, we may collect your name, delivery address, PIN code, mobile/WhatsApp number, email address, order details, payment method, transaction reference/UTR, and customer-service communications. 3. Guest Checkout & Account Information Account registration is optional for eligible purchases, and customers may use Guest Checkout without creating a password-based account. Customers are responsible for keeping their verification information and personal communication accounts secure. 4. How We Use Your Information We use personal information only for legitimate business and transactional purposes, including processing and delivering orders, verifying payments, providing invoices and tracking updates, responding to customer enquiries, improving platform security, preventing fraud, and meeting applicable accounting, tax, regulatory, and legal obligations. 5. Our Privacy Rights Subject to applicable law and legitimate business or legal requirements, you may request access to, correction of, or deletion of applicable personal information held by Livzen. Certain information may need to be retained where required for taxation, accounting, legal compliance, dispute resolution, fraud prevention, or other lawful purposes 6. Privacy Requests & Policy Updates For privacy-related questions or requests, contact us at info.livzen@gmail.com. Livzen may update this Policy from time to time to reflect changes in our services, technology, or applicable legal requirements. The latest version published on our platform will contain the current terms governing our handling of personal information.