Refunds & Cancellations
Last updated: July 13, 2026
REFUNDS & CANCELLATIONS POLICY
At Livzen, customer satisfaction is important to us. As our products are currently sold through trusted online marketplaces, all order cancellations, returns, replacements, and refunds are managed according to the policies of the respective marketplace.
1. Order Cancellation
Orders may be cancelled before they are shipped, subject to the cancellation policy of the marketplace where the order was placed.
Cancellation requests can be initiated directly through:
• Amazon
• Flipkart
• Myntra
2. Returns & Replacements
If you receive:
• A damaged product
• A defective product
• An incorrect item
• A missing item
You may request a return or replacement through the respective marketplace in accordance with its return and replacement policy.
Eligibility for returns or replacements depends on the terms and conditions of the marketplace.
3. Refunds
Once a return or cancellation request has been approved by the marketplace, the refund will be processed according to their refund policy.
Refund timelines may vary depending on:
• Marketplace policies
• Payment method
• Banking institution
Please refer to your marketplace account for the latest refund status.
4. Non-Returnable Items
Certain products may not be eligible for return or replacement due to hygiene, safety, or regulatory reasons, unless they are received damaged, defective, or incorrect.
Please refer to the return policy displayed on the respective marketplace product page before making a purchase.
5. Exchange Policy
Product exchanges are subject to the exchange policies of Amazon, Flipkart, or Myntra.
Availability of replacement or exchange depends on product stock and marketplace guidelines.
6. Order Issues
For any issues related to:
• Order status
• Delivery
• Returns
• Replacements
• Refunds
• Cancellations
Please contact the customer support team of the respective marketplace through which the purchase was made.
7. Product Assistance
If you have questions about a product before placing an order or require general product information, you may contact Livzen through the contact details provided on our website.
8. Policy Updates
Livzen reserves the right to update or modify this Refunds & Cancellations Policy at any time. Any changes will be published on this page with immediate effect.